Terms of Use

We do not advocate unauthorized use of copyrighted games. We sell DS Flashcards so our customers can:
1. Play homebrewed GBA/DS games.

2. Use your Nintendo DS as MP3 player to play songs and video clips.

3. Develop your own GBA/DS games for fun.

4. Playing copyrighted games is illegal if you do not own the original games.

When you purchase the flashcards from RealHotStuff.com, you agree to the Terms of Uses above.

Q: Are DS flashcards legal?

A: It is legal if you:

1. Play homebrewed (public games) - Lots of homebrewed GBA and DS games available online that you can download freely. Most of them are free and a lot of them come with source code that you can modify the games yourself.

2. Write your own GBA or DS games - With flashcards, you can develop your own games. You do not have to spend lots of money buying the development toolkits.

3. Play the commercial games if you own the original copies - If you own the original game cartridges, you have the right to have a copy of the games you own. You can play them from the backup copies.

It is not legal if you:

1. Play commercial (copyrighted) games that you do not own.

2. Play copyrighted MP3 songs that you do not own.

3. Play copyrighted video clips that you do not own.

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Payment

Q: What kinds of payment methods you accept?

A: We accept check/money order, paypal or credit card.

Q: I paid by paypal but the status was changed to unCleared.

A: The payment was made by paypal as eCheck (Bank Transfer). It takes few days for eCheck to clear. Here is the FAQs from Paypal.

An eCheck is an electronic funds transfer that withdraws money directly from your bank account. It is just like writing a check, only it is done electronically.

• When you send money with an eCheck from a U.S. bank account, the transaction is held as pending for 3-4 business days, until the electronic funds transfer clears your bank
• When you send money with an eCheck from a Canadian bank account, the transaction is held as pending for 7-8 business days, until the electronic funds transfer clears your bank
• When you send money with an eCheck from a U.K. bank account, the transaction is held as pending for 7-9 business days, until the electronic funds transfer clears your bank
• When you send money with an eCheck from an Australian bank account, the transaction is held as pending for 7-8 business days, until the electronic funds transfer clears your bank.

Q: How do I make payment by check or money order?

A: You can choose Check/Money Order as your payment method at checkout. The instruction to send the check/money order will be given when you complete the checkout process.

Q: Do you accept international credit card?

A: Yes we do, however, we may need photocopy of your credit card to prove that you are the owner of the credit card that you are using for your order since we have no way of verifying international credit card.

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Shipping

Q: Where do all your products ship from?

A: All orders are shipped from New Jersey, USA.

Q: I entered a wrong shipping address and the package is being returned to you. What do I do?

A; We will notify you when we receive the returned package. You will need to pay for the shipping again since it was not our fault for the returned.

Q: Do you do international shipping?

A; Yes we do. We ship all international packages by FedEx.

Q: How soon do you process and ship out my order?

A: Most of the time, we ship out all orders same day if you place your order before 2 PM est. and we have the items in stock when you place your order. There is no guarantee that your order will be shipped out the same day. We will do our best in shipping out your orders, but we can not guarantee it. International Orders take longer to process. It may take a little bit longer than domestic.

Q; How long does it take for my package to arrive?

A; For domestic US:

USPS 1st Class Mail - 3 to 10 days

USPS Priority Mail - 2 to 3 days

USPS Express Mail - 1 or 2 days.

FedEx Home Delivery - 1 - 5 days  (Tuesday - Saturday, no delivery Monday)

FedEx Express Saver - 3 days (Monday -Friday)

FedEx 2 Day Air - second business day (Monday - Friday)

FedEx Standard Overnight - Standard Overnight (by 3PM, later for rural)

FedEx Priority (by 10:30AM, later for rural)

For International packages:

FedEx International Priority  - 1 to 3 days

FedEx Internation Economy - 4 to 5 days

There is no guarantee for USPS Priority shipping.

Please note that estimate is from the day the package is shipped, not the day when you place your order.

Q: Do you provide tracking number for my package?

A: Yes we do. However the tracking number for USPS Priority Mail does not provide real time tracking. Most of the time, USPS updates the status after the package is delivered. If you need real time tracking, please choose FedEx as your shipping method.

Q: When and how do I get the tracking number?

A; When your order is shipped, an email from us will be sent out with the tracking number. Another email will also be sent out for the status of your order changed to Shipped. The tracking number is also included in the second email. You can also log on to your account and check your order history. The tracking number is also available with your order history.

Q; How do I track my package?

A: http://www.usps.com/ for USPS packages. http://www.fedex.com/ for FedEx package. 

Q: When I tracked my package with USPS, it said "The tracking information for this item was received by the US Postal Service at hh:mm PM on mm/dd/yyyy, but the item has not yet been scanned in the mailstream. Please check back later. ". Was the package shipped?
A: As we stated above, USPS does not provide real time tracking. If you receive your tracking number, the package was already shipped. USPS does not update the information.

Q: When I tracked my package with FedEx, it did not have information about my package. Was the package shipped?

A; FedEx picks up our shipments in the afternoon. They do not update the status until around 8 PM at night. Please check the status after 8 PM EST.

Q: The USPS tracking showed that my package was delivered, but I never received it. What do I do?

A; It could be different reason.

1. The postal delivery staffs delivered it to a wrong address.

2. The postal staffs made mistake and scanned it at postal office.

3. Other member of your family had the package and you are not aware of it.

4. Stolen from your mail box or your door.

What you should do is to get a printout of the tracking from usps.com. Bring the printout to your local postal office and ask to the person who delivered to your house. Show the person the printout and let him/her know that you never received it. He/she may be able to locate the package for you. If the package can not be found for any reason, please contact us at sales@realhotstuff.com

Q: The FedEx tracking showed that my package was delivered, but I never received it. What do I do?

A; First of all, you need to call DHL/FedEx and let them know that you never received the package. The phone number FedEx. Please have your tracking number ready when you call.

DHL will find the driver who made the delivery to your house and try to locate the package. If the package can not be found, they will ask you let us know. We can file the loss claim for you. We can not file the loss claim without the receiver calling them first to claim the package was never received. Some customers got mad at us and refused to call DHL. Please be reasonable, we do not do the delivery, FedEx does. We can not find the package for you, FedEx can. We can not file the loss claim without you calling them first.

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Return/Exchange

Q; My item is defective, what do I do?

A: Sometimes, customers do not know how to use or set up the product properly. Please email us with your order number and problem description. Our staffs will try to help you with your problem first. You can use the contact us page http://www.realhotstuff.com/contact_us.php. Make sure you have your order number in the description.

Q: I ordered the wrong item, can I send it back for refund?

A: Yes, if you have the package in original package and you purchased the item within 30 days, you may return it for refund. Please note, the shipping and handling fee can not be refunded. We will not issue refund if you do not have the original package.

Please email us at sales@realhotstuff.com or use the contact us page.

Q: I am not satisfied with my items, can I return it for refund?

A; Yes, you can return your order for refund within 30 days. Shipping and handling fee will not be refunded.

Q: Do I need a RMA number to return my item for refund or exchange?

A; We use ticket system instead of RMA for our returned. You need to  open a support ticket http://www.realhotstuff.com/ticket_create.php. Our staffs will respond to the ticket opened soon. Please do not send back any items if you do not have a opened ticket.

Q; What is the warranty of your products?

A; We offer 90 days warranty for all the flashcards we sell online. Some manufactures provide up to one year warranty, but that requires sending back the item to manufacture for replacement which takes long time since most of them are not US based.

Q: Who pays for the shipping for the returned package?

A: You pay for the package coming back to us. We will pay for the shipping going back to you. The package going back to you is by USPS 1st class for domestic. USPS Airmail for International. If you need the package faster, you will have to pay the extra shipping to upgrade the shipping method.

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Store Related

Q: Can I pick up my order to avoid the shipping fee?

A; We do not a store front for local pick. Online only, sorry.

Q: Do you change sales tax?

A; We charge sales to New Jersey (7%) residents only.

Q: Can I place my order over the phone?

A; We accept orders online only. We had problems with credit card company if we do not have records of any credit card charge.

Q: What is the currency of the prices?

A: All prices are in USD.

Q: Do I need to modify the DS to use flashcards?

A: No, you do not have to modify the DS to use the flashcards.

Q: Do you do price match?

A: Yes we do have the price match policy. It needs to meet the follow criteria.
1. The store has to be an official reseller of the product.
2. The price must include the shipping cost to the destination.
3. The store has to be in the US.